Field Service Survival On-Demand Webinar Series

Additional Resources:

» Field Service Survival Kit
» ADP Dealer Services Success Story
» PAML Success Story
» Source Refrigeration Success Story
» AT&T Mobile Solutions
» AT&T Business Mobility White Paper
» Motorola MC75
» Windows Mobile for Business

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Making sure your field service organization survives and thrives in these tough economic times is no small feat. The Field Service Survival webinar series is designed to give you first-hand insight as we explore three actual mobile deployments by leading field service organizations. You'll also hear from top analysts about the role mobility plays in taking field service to the next level.

» Eliminating Paper-Based Work Orders to Heat Up Field Service - featuring Source Refrigeration & HVAC and Yankee Group
» Breathing New Life Into Customer Care with Mobile Solutions - featuring PAML and 451 Group
» Achieving Mobile Success in Challenging Times - featuring ADP Dealer Services and AMR Research
» Proven Field Service Solutions for Mobility Initiatives - featuring Dexterra, AT&T, Motorola, and Microsoft

 

What You'll Learn:

  • How your organization can eliminate the paper trail and reap the benefits of better visibility into the field, and more timely, actionable, accurate service data
  • How the resulting improvements in business intelligence can help your organization identify—and fix—problems that previously went undetected
  • The ways in which an integrated mobile process can dramatically reduce your billing cycle and overall operating costs, while increasing your revenue stream

Eliminating Paper-Based Work Orders to Heat Up Field Service

    

 

Featured Speakers:
Hal Kolp – Vice President, IT – Source Refrigeration & HVAC, Inc.
Eugene Signorini – Vice President – Enterprise Applications & Mobile Solutions Yankee Group

In this installment of the Field Service Survival webinar series, Source Refrigeration & HVAC shares their experience moving 425 field workers across 13 states from a manual process to a mobile solution that integrated smoothly with their existing business systems. You'll hear about the productivity gains and cost savings that Source achieved as well as the unexpected benefits uncovered once they transformed their data collection processes with a real-time mobile solution.

» Launch the on-demand webinar
» View the Source success story

What You'll Learn:

  • How mobility enables your organization to orchestrate multiple moving parts to always stay ahead of customer needs
  • How real-time visibility of your mobile assets can save your organization money and eliminate bureaucratic burdens in the service chain
  • How to tap into the unlimited capabilities of mobility to improve customer relationships and lead your industry

Breathing New Life Into Customer Care with Mobile Solutions

    

Featured Speakers:
Rosalee Allan – Chief Operating Officer – Pathology Associates Medical Laboratories (PAML)
Chris Hazelton – Research Director, Mobile & Wireless – The 451 Group

When there's no margin for error, how do you ensure you're delivering on your promise to your customers? In the second installment of the Field Service Survival webinar series, you'll hear an in-the-trenches account from Pathology Associates Medical Laboratories (PAML) on how mobility was a game-changer for their field operations.

» Launch the on-demand webinar
» View the PAML success story

What You'll Learn:

  • How to realize significant cost savings and service delivery improvements
  • How to maximize worker productivity, increase operational efficiency and streamline service processes
  • How to improve customer satisfaction by tightening SLAs and reducing service response times
  • How to ensure the right worker gets to the right job at the right time, every time

Achieving Mobile Success in Challenging Times

    

Featured Speakers:
William McNeill – Senior Research Associate – AMR Research
Doug Karlson – VP & GM, Field Engineering – ADP Dealer Services

The current economic situation means that we're all required to do more with less. Service organizations are no exception. How do you increase service output without increasing headcount and costs? How do you maintain the highest level of service while still making sure your service operation runs smoothly and profitably? This installment of the Field Service Survival webinar series features ADP Dealer Services and their successes automating and optimizing field service operations to improve customer service and boost their bottom line.

» Launch the on-demand webinar
» View the ADP success story

What You'll Learn:

  • The Dexterra Field Service Suite automates the “last mile” of the service chain – from the moment a customer calls the service center to the time the work order is completed
  • AT&T’s ‘access agnostic’ network capabilities connect people with their business applications and processes
  • Motorola ruggedized devices can save your field service organization 32% of the operating costs required for a traditional consumer device
  • Updated features and benefits make Windows Mobile 6.1 easier to use than ever before

» Launch the on-demand webinar

Proven Field Service Solutions for Mission-Critical Mobility Initiatives

Featured Speakers:
Jim Lambert – VP, Marketing – Dexterra
Igor Glubochansky – Director, Industry Solutions – AT&T Enterprise Business Solutions
John Pomerleau – Global Field Mobility Solutions ISG – Motorola Enterprise Mobility
Vik Thairani – Sr. Mobility Consultant – Microsoft Windows Mobile

Thank you for joining us for the Field Service Survival Series brought to you by Dexterra, AT&T, Motorola and Microsoft. Together, we provide an integrated solution for field service organizations from the operating system to the device, the software and the network. This final installment of the webinar series discusses the technology behind the mobility solutions ADP Dealer Services, PAML and Source Refrigeration & HVAC implemented to successfully transform their businesses.