District Manager

Location: Toronto

Full-Time, Permanent

Dexterra, is a dedicated, integrated services company that provides quality integrated facilities management, workforce accommodations and forestry services for our clients across Canada in the natural resources, aviation, defence, retail, commercial and healthcare sectors.

At Dexterra, we create exceptional customer experiences that make our clients shine. Powered by passionate people, we bring the right teams with the right skills together to turn problems into solutions and challenges into moments of ingenuity.

Because, service matters!

Job Description

The District Manager (DM) is a highly valued, primary representative for Dexterra. The DM is a member of the divisional leadership team, reporting to the divisional Executive Vice President, will work with management team members and enabling support functions in supervising multiple account operations. The DM has the primary mission of fostering client relationships, facilitating division growth, negotiating client contracts toward profitability for the Company. DMs foster long term relationships by delivering operational excellence to meet client and customer needs. DMs also provide direction and expertise to the district by promoting Dexterra strategies and best practices aligned with our Vision and Values.

Things You Are Great At: 

Contract Management

  • Leads every aspect of services and operations
  • Negotiates agreements that are mutually satisfying

Client Relationships

  • Understands client retention and utilizes recognized retention methodology
  • Ensures visible Account level presence with all Clients
  • Aligns key Dexterra contacts and the client organization contacts creating a relationship matrix (Web of Influence)

People Management

  • Ability to communicate performance expectations, monitor and reward performance to ensure plans, goals and budgets are met
  • Ensures Dexterra People have clarity of Vision and live our Values in the delivery of high quality services
  • Acts as a talent scout using networks to help identify, recruit and vet proposed Dexterra People

Sales and Growth

  • Identifies new opportunities to market and sell new products and services within existing clients or to new clients.
  • Has a strategic selling mindset and utilizes recognized sales methodology and process
  • Stays abreast of trends in Client environments, economic and competitive forces, managing the Value Gap

Operational Expertise

  • Promotes and develops a positive health and safety culture and demonstrates visible health, safety and environmental leadership
  • Oversees management team to ensure strength of operations utilizing quality checks and other methods
  • Inputs to and is accountable for annual budgets and review of P&L statements to meet account, division and company objectives
  • Financial management responsibilities include use of standards, variance analysis with key consideration for margins, productivity, capital and accounts receivables

Managing Key Events

  • Stays up on key events such as account openings, client changes, management changes, crisis management, account closings and major client events that affect Dexterra and the client organization


  • Undergraduate degree or diploma in one or more integrated facilities management services preferred
  • Minimum of 6 years of management experience and directing a team in a related field
  • Willingness to obtain Federal Government Security Clearance as appropriate
  • Excellent communication and presentation skills (oral and written)
  • Ability to lead others by demonstrating empathy, open—mindedness and respect
  • Ability to maintain excellent relations with People — employees, client and customers
  • Familiar with health, safety and environmental management systems
  • Strong problem solving and organization skills
  • Intermediate level expertise with Word, Excel and Outlook
  • Ability to travel between sites on demand, travel is required approximately 40% of the time

As an employer of choice, we treat all our employees consistently and fairly to help you achieve personal and professional ambitions.

Dexterra is committed to an inclusive, barrier-free recruitment and selection processes. Please advise Human Resources if you require accommodation in these processes.

We thank all applicants for considering a career with Dexterra!

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