Dexterra, is a dedicated, integrated services company that provides quality integrated facilities management, workforce accommodations and forestry services for our clients across Canada in the natural resources, aviation, defence, retail, commercial and healthcare sectors.
At Dexterra, we create exceptional customer experiences that make our clients shine. Powered by passionate people, we bring the right teams with the right skills together to turn problems into solutions and challenges into moments of ingenuity.
Because, service matters!
The District Manager (DM) is a highly valued, primary representative for Dexterra. The incumbent will work with management team members and enabling support functions in supervising multiple account operations. The DM has the primary mission of fostering long term relationships by delivering operational excellence to meet client and customer needs. DMs also provide direction and expertise to the district by promoting Dexterra strategies and best practices aligned with our Vision and Values. DM’s promote client relationships and negotiating client contracts to increase new business opportunities and profitability for the Company.
Things You Are Great At:
Leads every aspect of services and operations
Understands contractual terms and conditions
Negotiates agreements that are mutually satisfying
Understands that client retention is embedded as a daily process through thoughtful action and attitude, utilizing recognized retention methodology
Ensures a visible Account-level presence to foster and maintain effective working relationship with all Clients
Establishes and maintains a professional, trusting and positive working relationship with clients
Aligns key Dexterra contacts with like positions or titles within the client organization and create a relationship matrix.
Ability to communicate performance expectations, monitor and reward performance to ensure plans, goals and budgets are met
Develops and facilitates developmental experiences for effective job performance
Ensures Dexterra People have clarity of Vision and live our Values in the delivery of high quality services
Acts as a talent scout using networks to help identify, recruit and vet proposed Dexterra People
Sales and Growth
Identifies new opportunities to market and sell new products and services within existing clients or to new clients.
Stays abreast of trends in Client environments, economic and competitive forces.
Promotes and develops a positive health and safety culture and demonstrates visible health, safety and environmental leadership
Oversees management team to ensure strength of operations utilizing quality checks and other methods
Inputs to and is accountable for annual budgets and review of P&L statements to meet account, division and company objectives
Financial management responsibilities include use of standards, variance analysis with key consideration for margins, productivity, capital and accounts receivables
Ensures that health, safety and environment management systems are implemented for the prevention, of all injury, illness to employees and other persons, damage to assets, infrastructure and the environment
Ensures that all accounts comply with legislative, regulatory and code requirements
Managing Key Events
Stays up to date on key events such as account openings, client changes, management changes, crisis management, account closings and major client events that affect Dexterra and the client organization
Considers the impact of events and can best plan and implement activities to best position Dexterra to achieve a competitive business strategy
Managing clients and directing a team in a related field: 6 years (Required)
Results orientation/operational excellence
Coaches and develop others
Holds self and others accountable
Embraces change and acts as a change agent
Attention to detail
Ensures everyone has a voice
Understands authority to act
Interacts to develop relationships
Encourages and receives feedback
Uses information technology effectively
Ability to travel between sites on demand, travel is required approximately 40% of the time
As an employer of choice, we treat all our employees consistently and fairly to help you achieve personal and professional ambitions.
Dexterra is committed to an inclusive, barrier-free recruitment and selection processes. Please advise Human Resources if you require accommodation in these processes.
We thank all applicants for considering a career with Dexterra!