Office Coordinator

Location: Richmond, BC

Full-Time, Permanent

Dexterra, is a dedicated, integrated services company that provides quality integrated facilities management, workforce accommodations and forestry services for our clients across Canada in the natural resources, aviation, defence, retail, commercial and healthcare sectors.

At Dexterra, we create exceptional customer experiences that make our clients shine. Powered by passionate people, we bring the right teams with the right skills together to turn problems into solutions and challenges into moments of ingenuity.

Because, service matters!

Job Description

The Customer Service Office Coordinator plays a key administrative role within the Customer Service Contract. They perform a variety of duties, which are instrumental in maintaining the organization of the operation. The ability to implement and/or perfect processes are vital, as efficiencies are paramount. They are responsible for the bi-monthly scheduling of all hourly Ambassadors, while maintaining an awareness of labour relations standards, contracted and budgeted approved labour hours. The Administrative Assistant is also responsible for back-up support for payroll and supporting the Management team as it relates to the contract and must offer strong organizational skills for success. The environment is dynamic, and as such, he/she must be able to thrive in an ever changing and busy atmosphere.

Things You Are Great At: 

  • Answer all inbound calls to the office
  • Employee Scheduling and support including call outs to staff for shift coverage and notification of shift changes
  • Creating and maintaining the Break Relief
  • Tracking all data as it relates to the contracted services performed and provides data to client
  • Reconciliation of office petty cash and expense reports
  • Ordering office and staff room supplies
  • Booking meeting reminders, meeting rooms and making travel arrangements as necessary
  • Other duties as assigned


  • Previous experience in an office setting and administration
  • Previous experience in the Service industry
  • Intermediate level of expertise with Access, Word, Excel, and Outlook
  • Intermediate level of expertise with employee scheduling
  • Previous experience with payroll is an asset
  • Experience within a contract or 24/7 operation is an asset
  • High school diploma
  • Must be available to work flexible hours including weekends and holidays
  • Must have the ability to acquire and maintain RAIC (Airport Security) clearance
  • Strong interpersonal, written and spoken communications skills
  • Ability to demonstrate professionalism, diplomacy, confidentiality, and sound judgment
  • Attention to detail
  • Ability to work independently and as part of the team
  • Strong organizational skills

As an employer of choice, we treat all our employees consistently and fairly to help you achieve personal and professional ambitions.

Dexterra is committed to an inclusive, barrier-free recruitment and selection processes. Please advise Human Resources if you require accommodation in these processes.

We thank all applicants for considering a career with Dexterra!

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