Dexterra, is a dedicated, integrated services company that provides quality integrated facilities management, workforce accommodations and forestry services for our clients across Canada in the natural resources, aviation, defence, retail, commercial and healthcare sectors.
At Dexterra, we create exceptional customer experiences that make our clients shine. Powered by passionate people, we bring the right teams with the right skills together to turn problems into solutions and challenges into moments of ingenuity.
Because, service matters!
The principle duties of the QA/QC Manager are quality assurance/ and occupational health and safety. The Supervisor is the liaison for all internal and external audits and ensures compliance with all Scope of Work (SOW) operating procedures and corporate policies and procedures. The Manager will also develop the QA/QC and H&S management systems for the contract and provides training to the on-site team. The Manager will deliver the quality plan and facilitate and support the improvement of customer satisfaction for quality and safety.
Things You Are Great At:
Support the Site Superintendent to plan, control and supervise all maintenance work and operation of all activities
Ensure that contractually agreed quality, audit, compliance obligations are met within the contract and delivered to the client’s satisfaction.
Ensure quality work is being performed by staff and contractors
Ensure all work on site is being carried out safely
Ensure the efficient utilization of manpower, supplies, utilities, and equipment in a cost-effective manner
Coordinate external contractors work for a variety of repairs and maintenance projects
Can accurately estimate the labour, material and equipment required to complete maintenance and repair works
Assists in organizing and maintaining technical information, regulatory compliance records, licensing and certifications to meet all federal, provincial and municipal building codes.
Assists managing the maintenance management software (CMMS)
Ensures that proper level of spare parts is available to minimize the down time or unavailability of space and/or equipment
Provides procedural directions and problem-solving guidance to staff
Provides verbal and written reports as requested
Plan to foresee problems, arrange work, and procure materials well enough in advance to avoid schedule delays and rush orders
Regularly monitor, report and communicate project progress
Review quality/safety procedures to ensure that there is adequate control of the quality/safety elements and facilitate as necessary to progress and close out any issues
Support the Site and Project Managers to ensure that the contract development embeds quality/safety behaviors, culture and performance.
Create/Develop the supporting Quality/ Safety Toolkit for the contract, including assessment of areas of common failure to initiate and implement preventative and corrective action.
Provide advice on training requirements/availability to assist knowledge improvement with contract team.
Give timely and accurate information about relevant quality/safety, audit, and compliance related risks and issues and escalate when appropriate
Provide training as required.
Public Works and Government Services Canada, level 2 Secret clearance will be required.
Post Secondary education
Minimum of 3-5 years of experience in a similar position
Valid Driver’s License & Clean Driver’s Abstract
Excellent analytical and decision-making skills, with commitment to excellence and high-quality work.
Knowledge and experience with site safety procedures, including electrical safety standards.
Familiarity with industry standard tools necessary to carry out QA and inspection work.
What We Are Looking For:
Accountable for specific areas of responsibility and deliverables and manages the associated risks
Delivers activities to support operational objectives
Liaison for all internal and external audits
Ensures compliance with all SOW and operating procedures.
Interacts with client or users around specific work efforts and deliverables
Supports delivery of quality and health and safety policy and standards
Manages the activities of others to meet deadlines and quality/safety standards taking account of impact outside area of responsibility
Typically manages cost center budget (first line budgetary accountability)
Identifies ways to reduce cost and improve service
Ability to establish priorities, manage a team and schedule tasks
Thorough understanding of floor plans, work order system and security.
Technical knowledge of electrical, mechanical, HVAC and plumbing systems
Must be computer literate and with Microsoft Office experience
Ability to prioritize and manage multi-functional tasks.
Ability to work effectively under pressure and against strict time constraints.
Maintain a calm demeanor in emergency situations.
As an employer of choice, we treat all our employees consistently and fairly to help you achieve personal and professional ambitions.
Dexterra is committed to an inclusive, barrier-free recruitment and selection processes. Please advise Human Resources if you require accommodation in these processes.
We thank all applicants for considering a career with Dexterra!