
What is IFM? What are its benefits? Here is a comprehensive guide of everything you need to know about Integrated Facility Management (IFM).
In 2024, more than 41 million customers rode Sound Transit, the transit agency serving the Seattle metropolitan area. With the expansion of light rail, commuter rail, and bus services, Sound Transit plays a central role in keeping one of America’s fastest-growing regions moving. Supporting this level of ridership requires more than trains and buses. It also depends on safe, clean, and well-maintained facilities.
As a trusted provider of facilities management and custodial services, we’re proud to support Sound Transit with high-quality public transit cleaning solutions that serve riders and communities across the Puget Sound region.
The clients’ public transit cleaning needs were clear. They needed us to mobilize quickly and manage complex, multi-site operations. The project also had a tight startup timeline, which meant our custodial and maintenance team had to bring together people, processes, and resources at speed.
As part of our custodial contract with Sound Transit, we deliver janitorial services across:
With just days to prepare, our team executed a rapid mobilization that brought together operations, procurement, and quality assurance. The rollout required a coordinated approach, encompassing everything from aligning internal processes to securing and distributing supplies and ensuring frontline staff had the necessary tools in place.
By streamlining procedures and maintaining constant communication, we created a framework that allowed the team to adapt quickly and deliver consistent results from day one.
The rapid mobilization showed that even under tight timelines, operations can be launched smoothly and effectively. Managing multiple sites across a busy transit system demanded consistency and attention to detail, and the team delivered on both fronts.
In 2024, more than 41 million people relied on Sound Transit to get to work, school, and home again. Behind every one of those journeys are stations, platforms, and facilities that need to be safe, clean, and welcoming.
A freshly cleaned station, an orderly platform, or a well-maintained parking garage can shape how someone feels about their commute, and how much trust they place in the system.
This project shows how everyday details make a real difference on a massive scale. By staying focused on the basics and working as one team, our people behind the scenes help keep Seattle moving.
Dexterra’s customizable janitorial cleaning services include:
Dexterra uses a combination of dedicated field teams, routine inspections, clear communication channels, and strong leadership to maintain high standards and adapt to the dynamic needs of the transit system.
Dexterra Group Inc. cannot and does not warrant the accuracy, completeness, timeliness, non-infringement, merchantability or fitness for a particular purpose of any information available through these links and disclaims any opinions expressed on such sites.
And that’s fine with us - we work in both the U.S. and Canada. We just wanted to know if you prefer your words with or without a 'u'.