Facility management (FM) plays a fundamental role in the maintenance of operational efficiency and the well-being of people. As facility managers, it’s crucial to be aware of these FM trends and incorporate them into your business models.
Resident dining and hospitality services are an important amenity and a hallmark of an organization’s standard of quality and care. Consumer satisfaction is the primary concern when it comes to hospitality. Organizations continually try to keep up with the ever-evolving standards of customer expectations. Finding the right partner to fulfill your organization’s hospitality, culinary, and management service needs is imperative.
Be it innovation, competitive service offerings, diversified and customizable menus, personalized experiences, hygiene and safety standards and sustainability values – At the core of it all lies an underlying principle of ‘customer satisfaction.’ If you are an organization that genuinely understands and live by this principle, you may have just found your match! In the words of Maya Angelou, “People will forget what you said, forget what you did, but people will never forget how you made them feel.”
With this value at the core of our operation, Dexterra has recently launched Dexterra Hospitality. A brand that focuses on tailored solutions, providing food and catering services, housekeeping, janitorial and management services that complement and elevates your organization. Dexterra Hospitality aspires to be a partner of choice for customized, high-quality resident dining and hospitality services that provide friendly, reliable, and delightful experiences. Our service industry’s roots drive our commitment to being the most trusted provider over the past 75 years.
What’s different about Dexterra Hospitality?
Our corporate values:
Each employee, supervisor and manager are grounded by our core values of accountability, trust, and diversity, always working in the spirit of partnership. Our commitment to you is to weave these values into every aspect of the service we provide. Our values differentiate us from other service providers and make us your preferred partners in delivering an exceptional customer experience.
Empowered People:
At Dexterra Hospitality, our staff are empowered at every level to make decisions daily to provide a positive experience to the people we serve. A high level of trust between a service provider and the consumer is key to the most effective and efficient service delivery. Dexterra Hospitality maintains that trust by empowering managers, chefs, and on-site teams to improvise and make necessary decisions to improve and meet customer expectations. This ability allows them to remain fluid and provide immediate solutions to any changes in the business environment. Our teams are fully equipped with the right tools, technology and products to deliver exceptional and memorable experiences.
This empowered management approach has allowed us to be innovative and flexible in accommodating our clients and their customers in many ways, creating immense value for our clients and differentiation in the industry.
Culinary Expertise:
Food is at the heart of what we do. From selecting fresh, nutritious ingredients to preparing a healthy meal and to the art of plating, Dexterra Hospitality takes every aspect of our culinary services seriously. Through years of experience in various settings, we have fine-tuned the art of a good meal.
Dexterra’s on-site culinary teams are comprised of certified Chef de Cuisine, certified cooks, bakers and other skilled professionals that have a deep understanding of quality food, food safety, nutrition and efficient kitchen operations. The Red Seal Chefs supervise our on-site chefs in our regional teams.
The culinary team starts by understanding specific clientele and the vision for culinary services provided in the facility. It then proposes customized seasonal menus for each client, tailored to suit their customers’ needs by considering their health, lifestyle, preferences, comfort, and enjoyment to elevate their dining experience. Offering seasonal rotational menus ensures your customers are always surprised and delighted.
Each staff member undergoes food safety training, hospitality training and general safety training so you can be sure each individual will provide consistent quality service. Moreover, our prominent market presence allows us to get exclusive access to the highest quality and freshest products the market offers. Our culinary expertise ensures that every meal is crafted with the best quality fresh ingredients, using innovative cooking techniques.
Sustainable Solutions:
Dexterra Hospitality is committed to supporting the energy, environmental and sustainability objectives of our clients. Our Eco-Friendly directive applies to the non-food items we buy, where we strive to purchase and use as close to zero impact products as possible.
Housekeeping:
From the moment clients, visitors, or staff walk through the door; your facility should sparkle. Our experienced housekeeping teams take pride in their ability to make any space feel clean, comfortable and fresh. Dexterra uses the most innovative technology to reduce our overall environmental impact while working safely and efficiently. The result is a clean space in which you can have confidence and comfort.
Management:
Dexterra can be the go-to partner for all things hospitality. Our ability to integrate into client facilities allows us to provide seamless support for your customers. Dexterra’s management services will enable you to focus on what you do best while taking care of the details that support your operation. The management services cover everything from greeting clients, visitors and guests, to managing repair and maintenance work in your facility. We have a diverse background of services that allows us to maintain a consistent and reliable presence in your operations. Our empowered leaders ensure you never have to worry about the service that your customers receive.
Are you ready to elevate your hospitality experience?
Dexterra Hospitality is a partner with a competitive edge, unbeatable quality of service and gourmet menus. Our ability to provide agile catering services that cater to all dietary needs and tastes and serve an excellent customer experience with improved value makes us an ideal hospitality partner for educational campuses.
Our diversified industry presence, decades of experience, and corporate values allow us to form reliable partnerships with our clients by offering dependable and impeccable services, customized solutions, and great value.
In the words of Danny Meyer, “Hospitality is almost impossible to teach. It’s all about hiring the right people.”
Reach out to us today. Our experts are ready to work with you to discover the best hospitality solutions for your organization. Contact us at: hospitality@dexterra.com
